Updated Nov 2020.
Compatibility issues with accessing this site. Please read if you are having trouble logging into your account.
Some customer are currently experiencing difficulty with logging into this site. This is because some internet browser providers have released security updates that now prevent some customers from logging in. We are working hard to resolve these issues.
Below are the most commonly used browsers that we have been able to test, and shows which browsers work or how to get them to work and those that are not currently supported.
Safari based browsers - These currently work fine with devices running the operating system IOS 12 and higher.
Internet Explorer - For most users this currently works fine if you are using and older version of Internet Explorer (11.1339.17763.0). New versions are not currently supported, however if you find this does not work and you get a 'Session timed out error' please click ‘File’ and then ‘New Session’ and then login again. This method has been tested and should enable you to login successfully.
Google Chrome – Google Chrome is currently not supported, due to the nature of the program it is impossible to not be on the latest version which means that all users will experience issues. It is advised not to use this to try and access this site for the time being.
Microsoft EDGE – Microsoft Edge is not currently supported, but it can depend on the version you have.
If you have tried and failed to access the site and require further assistance, please let us know by contacting our freephone number 0808 1682222 or emailing firstname.lastname@example.org You will need to explain what device and browser you are using to access the site and what error messages (if any) that you are getting and possibly provide a screenshot of that error.
We are sorry for any inconvenience caused but are working with our IT supplier to resolve these issues and to improve the accessibility of our website. Thank you for your patience while we resolve these issues.