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South Norfolk

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Welcome to South Norfolk Home Options  






Compatibility issues with accessing this site. Please read if you are having trouble logging into your account.

Some customer are currently experiencing difficulty with logging into this site. This is because some internet browser providers have released security updates that now prevent some customers from logging in. We are working hard to resolve these issues.

Below are the most commonly used browsers that we have been able to test, and shows which browsers work or how to get them to work and those that are not currently supported. 

Safari based browsers - These currently work fine with devices running the operating system IOS 12 and higher. 

Internet Explorer - For most users this currently works fine if you are using and older version of Internet Explorer (11.1339.17763.0). New versions are not currently supported, however if you find this does not work and you get a 'Session timed out error' please click ‘File’ and then ‘New Session’ and then login again. This method has been tested and should enable you to login successfully.

Google Chrome – Google Chrome is currently not supported, due to the nature of the program it is impossible to not be on the latest version which means that all users will experience issues. It is advised not to use this to try and access this site for the time being.

Microsoft EDGE – Microsoft Edge is not currently supported, but it can depend on the version you have.

If you have tried and failed to access the site and require further assistance, please let us know by contacting our freephone number 0808 1682222 or emailing You will need to explain what device and browser you are using to access the site and what error messages (if any) that you are getting and possibly provide a screenshot of that error.

We are sorry for any inconvenience caused but are working with our IT supplier to resolve these issues and to improve the accessibility of our website. Thank you for your patience while we resolve these issues. 


If you are a resident of South Norfolk or employed in the district you may be able to apply for affordable homes to rent through the South Norfolk Options scheme. Contact South Norfolk Council's Housing and Advice Team who can tell you if you qualify for the housing register and arrange an appointment.

If you do not live in the district but your current home is unsuitable for your needs, you may also be able to join the register.

Applications to the housing register are through interview at the Council offices in Long Stratton. If you are vulnerable, live in South Norfolk and have no means of travelling to our office we may be able to visit you in your home.

We provide a professional advice service on a range of housing options.

Contact us: 

Phone on 0808 1682222 or 01508 533633.


Please click on the above image to view a larger map.


Further information can be found on the following pages:

Joining the Housing Register

Choosing and bidding

Offer of a property


More Information on Home Options

You do not need to use your bids if there are no properties that are suitable for you or are not in an area where you wish to live.

You only have to make one bid in a year to remain active on the housing register.

To access the South Norfolk Home Options Allocations Policy, please click here.

To find out how to get help and assistance on the scheme please ring 0808 168 2222. If you feel that you will need regular help and support to operate the scheme please call us to discuss, or get somebody to do so on your behalf.


If you are currently homeless please contact your Local Authority for advice and assistance.

Some information on this site is in PDF format (Portable Document Format) To view these documents you will need Adobe Acrobat Reader.

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