Changes effective from 1st August 2016
These will apply to all applicants from 1st August 2016. For applications made active before this date, the policy changes will apply at the date of renewal or reassessment.
1.2 Statement on Choice:
The Council and the scheme landlords are fully committed to enabling customers to play an active role in choosing where, and in what property type and tenure they live, while continuing to house those people in the greatest housing need and complying with all relevant legislation. However, to minimise the risk of further incidents of anti-social behaviour an applicant may be restricted in their choice of area.
It is important to realise that the demand for accommodation is higher in some areas than others. In making a decision about the choices available, applicants need to consider their housing need priority against the availability of properties in any given area.
Amendment to local connection:
2.1.3 Non Qualification
2.3 Assessment of housing need
Gold Band: Removal of priority for tenants of scheme landlords, living within South Norfolk, with two or more spare bedrooms.
Silver Band: Removal of priority for tenants of scheme landlords, living within South Norfolk, with one spare bedroom.
3.2.2 Minimising Voids
Sometimes properties are not bid for. In such circumstances and after consultation with the advertising scheme landlord the Council can extend the property eligibility to make it available to a wider pool of people on the register. If after it has been advertised for two cycles at the wider eligibility rating it has still not been let, the scheme landlord can request the property be advertised in neighbouring authorities and or independently. In agreeing to the request the Council must be satisfied that properties let in this way go to eligible tenants in priority need.
Due to the increasing number of our customers that use mobile devices to access South Norfolk Home Options, we have created a customer friendly access portal to allow you to view and bid for properties. In a few simple clicks from your phone or other mobile device, you can also view your position for a property, check/send messages and review your bids from the last 30 days.
You won't have to remember another website address as the system will automatically re-direct you to the appropriate site depending on what device you are using to access the internet.
Information on placing bids
You do not need to use your bids if there are no properties that are suitable for you or are not in an area where you wish to live.
You only have to make one bid in a year to remain active on the housing register.
When instructed to do so, you will need to review your full application and submit this along with the required paperwork within 28 days. We will contact you by email or letter advising you when this needs to be completed and there will also be a prompt on your account Home page.
If you require assistance or have any questions regarding renewing your application please contact us on 08081682222.
REMINDER: Your application will be cancelled after the 28 days if you have not completed the renewal and provided the documents described in the letter/email.
In all cases you will be asked to supply the documents listed here. Click here to view the full list